2017 Customer Satisfaction Survey: Addressing Your Concerns (Part II)

In this second part of the Customer Satisfaction Survey, we will share with you some of your feedback and concerns.

Some of your responses to “What do you like most about the library?” are as follows:

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The friendly and helpful library staff

Online access to scholarly journals

Large selection of databases

Organized and quiet place to study  

That it is accessible from my home workplace

Since the main purpose of the annual survey is to give our users an opportunity to hear their voices, we also asked, “What do you least like about the library?”

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2017 Customer Satisfaction Survey: The Results Are In! (Part I)

survey blog

In December, we ran our annual User Satisfaction Survey asking students, faculty, and staff about their experiences with Touro libraries over the past year. We strive to provide the best possible service, so your feedback is very important to us. Check out the results of the survey below, and let us know any additional thoughts you have in the comments.

We are very happy to announce that over 94% of you said that the service Touro Libraries provide meets or exceeds “your expectations for an excellent library.” We had 205 respondents this year. So thank you for your positive feedback!

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