2017 Customer Satisfaction Survey: Addressing Your Concerns (Part II)

In this second part of the Customer Satisfaction Survey, we will share with you some of your feedback and concerns.

Some of your responses to “What do you like most about the library?” are as follows:

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The friendly and helpful library staff

Online access to scholarly journals

Large selection of databases

Organized and quiet place to study  

That it is accessible from my home workplace

Since the main purpose of the annual survey is to give our users an opportunity to hear their voices, we also asked, “What do you least like about the library?”

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2017 Customer Satisfaction Survey: The Results Are In! (Part I)

survey blog

In December, we ran our annual User Satisfaction Survey asking students, faculty, and staff about their experiences with Touro libraries over the past year. We strive to provide the best possible service, so your feedback is very important to us. Check out the results of the survey below, and let us know any additional thoughts you have in the comments.

We are very happy to announce that over 94% of you said that the service Touro Libraries provide meets or exceeds “your expectations for an excellent library.” We had 205 respondents this year. So thank you for your positive feedback!

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Fostering Critical Thinking and Information Literacy Skills: An Inquiry into What Librarians Could Do to Support Students

Critical Thinking blog (1)

Since I have been teaching critical thinking and informal logic online for a number of years now (and I have a first-hand account of how both courses are beneficial for students in many different ways), as well as having taught several library orientations at Touro College, I have become curious regarding how aspects of critical thinking skills could be fostered and applied to the arena of information literacy, and how both aspects could be beneficial to our students’ information needs.  And rather than relying on the information literacy prevalent on various websites, I want to explore the topic with few outside sources, free of influence from such sites.  Hence, the aim of this short essay is an inquiry into the overlap and/or intersection between information literacy, critical thinking, and the ways such an inquiry into both areas could be beneficial to our students.

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Goodbye 2017 and Hello 2018!

As the end of 2017 approaches, we naturally tend to reflect on the year that passed. A new calendar year always seems like an opportunity to change, evolve, and do better. Whether you want to change yourself, or the world, a good place to start is at your own library.

Sounds nice, but you really don’t feel like going out? No problem! We created a list of e-book suggestions for self-improvement inspiration. Just click on the links and enjoy them without leaving your couch.

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December 21: Winter and Summer Solstices

December 21st marks the winter solstice in the northern hemisphere. This astronomical event represents the time of the year when the path traveled by the sun is the farthest away from the northern part of the globe. Because the sun is traveling the shortest path through the sky, this is the day with the longest night in the year.

The figure below shows the earth’s orbit around the sun. On the right side, we can see that the earth’s inclination during the winter solstice causes the sun rays to shift southward, being directly overhead at the Tropic of Capricorn. After the winter solstice, the sunlight starts to increase again.

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Winter solstice, 2017

During this time of the year, we have cold, snow, hot beverages, family gatherings, holiday decorations… However, we can see by the figure above that while the sun rays are the farthest away from the northern hemisphere, they are the closest to the southern hemisphere. Our winter solstice is the summer solstice in the southern part of our planet. So how different is this time of the year south of the Equator?

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Staff Profiles: Eva Matiteeb

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Technical and Electronic Services Assistant, Eva Matiteeb

Where were you born?

Brooklyn, NY.

Where else have you lived?

Israel.

What languages do you speak?

Hebrew and English, and no, I do not speak Russian.

How long have you been at Touro and what’s your position?

Since July 2017, I’ve been the T&ES (Technical & Electronic Services) Assistant.

What is the name of your site and where is it located?

It’s the Midtown campus. It’s at 27-33 W 23rd Street, NY (Manhattan).

What is the part of your job that you enjoy the most?

That I’m in charge of a few things, so I can pick and choose what I feel like doing that particular day.

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Chanukah: The Festival of Lights

A Chanukah menorah (or chanukia) (CC0 image via Wikipedia)
A Chanukah Menorah, or Chanukia (CC0 image via Wikipedia)

Chanukah, also known as the Festival of Rededication, or the Festival of Lights, is an eight-day holiday that generally falls sometime in December (in the Hebrew calendar, the 25th of Kislev).  It celebrates the rededication of the Holy Temple after the successful revolt of the Maccabees against the Seleucid Empire. To rededicate the Temple, oil was needed to relight the menorah inside, and there was very little left – only enough to burn for one day.  However, the oil used burned for eight days, and to celebrate this, a festival was created – Chanukah. Continue reading

Have You Heard Any Good Books Lately? (Part 2)

Copyright: Carol Schapiro
Audiobooks Can Be Moving

I am a late adopter of all things technological. I am not saying I am opposed to it; it’s more like I’m not exposed to it. So when Dr. Marianne Cooper, Professor Emeritus of Queens College Graduate School of Library and Information Studies, insisted that listening to audiobooks is considered “reading”, I insisted otherwise.  I refused to believe that listening to a book was more than a shortcut taken by those either unable or unwilling to read an ACTUAL book.  Despite this, an online search revealed that while some believe listening to a book is cheating, the brain processes audiobooks and text similarly.  Good to know!  So, for the purpose of this blog posting, I decided it is time for my brain to give audiobooks a chance, and to recount my experience with them to you.

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