2017 Customer Satisfaction Survey: The Results Are In! (Part I)

survey blog

In December, we ran our annual User Satisfaction Survey asking students, faculty, and staff about their experiences with Touro libraries over the past year. We strive to provide the best possible service, so your feedback is very important to us. Check out the results of the survey below, and let us know any additional thoughts you have in the comments.

We are very happy to announce that over 94% of you said that the service Touro Libraries provide meets or exceeds “your expectations for an excellent library.” We had 205 respondents this year. So thank you for your positive feedback!

Our biggest number of respondents 57% were our undergraduate students, which might indicate that they are bigger users of the library resources, which is great and we love that. Most of our respondents are also heavy users of the online library. Of those surveyed, 54% use the library website weekly. Many of you also visit us in person: in fact, 21% visit the library daily and 32% visit us weekly. Here is a link to all Touro library locations and hours.

Similar to last year, our databases are the most popular destination, followed by QuickSearch (the library’s main search box) and our eBook collection. All in all, over 60% felt that the library resources meet their expectations.

To assist you better in research assignments, we asked in the survey, “what is the most difficult part about course-related research?” The results look like this: “Finding relevant articles on the library website” (42%); “Narrowing down a topic” (40%); “Having to sort through the internet hits” (32%): and “Summarizing and paraphrasing other people’s ideas” (30%). Finally, a combined 40% of you struggle with “incorporating your research findings into your paper” and “knowing when to cite a source”.

What is the most difficult part about course-related research?

Understandably, research is not easy but here is where the library can come to your rescue and help you with some of these problems. A recently acquired resource to help you understand and successfully complete college-level research and writing is ProQuest Research Companion (PQRC). PQRC includes guidance on choosing a topic, finding information from appropriate materials, selecting evidence, attributing sources, and writing a research-based essay. Each unit contains a series of short (1-3 minute) videos. So check it out next time you are perplexed by some of the steps of a research paper.

Additionally, we have created numerous short video tutorials for you. These videos help in explaining how to use QuickSearch on the library website; they guide you through searching the library databases more efficiently and assist you with using different citation tools, such as RefWorks. RefWorks is indeed one of our most popular tools here at the library because it is a user-friendly reference manager and citation builder and makes things so much easier for you when you need to create a bibliography/reference page for your paper. More importantly, it is free to you.

And don’t forget to take a look at our LibGuides. These guides contain hand-picked resources on almost any subject and can help you with college research.

Finally, the survey also showed that many of you don’t know about the Touro Libraries Mobile App. If you download it on your smartphone or tablet, you can access the library catalog, check due dates, access and read ebooks and search for academic articles via some of the more popular databases on the go. So download it now. It’s free.

Stay tuned for Part II with more responses to your comments and concerns.


Contributed by Sara Tabaei, Librarian at Midtown

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